Complaints Policy

If something about our work or the way we treated you fell short of what you paid for, we want the chance to hear it and answer for it.

How to raise a complaint

Reach us at Call for same-day help or at hello@dfwgaragedoorco.com with your name, the service address, the date of the work, and an account of what went wrong.

What happens next

Every complaint is reviewed by the owner personally. Yours gets an acknowledgment within one business day, an investigation after that, and a response within five business days setting out what was found and what is proposed.

If we cannot resolve it

Texas does not license residential garage door contractors the way it licenses electricians or plumbers, which makes your outside options worth naming plainly. You may contact the Consumer Protection Division of the Texas Attorney General or the Better Business Bureau serving the Dallas area. Complain to us first and there is a good chance the matter gets settled in that one conversation, which is how most of them end.